Shipping
Do you offer free shipping?
Yes, we offer standard free shipping on all orders. Delivery is curbside only, so please arrange assistance if needed. However, additional charges may apply for rescheduled or refused deliveries.
Will the carrier deliver inside of my home?
No, the carrier will not deliver inside your home, garage, kitchen, or any other indoor location. All deliveries are curbside, typically next to the mailbox. You will be responsible for moving and assembling.
Some brands offer White Glove Delivery (Inside Delivery), which delivery to your chosen room, up to 7 steps up a flight of stairs with 2 movers. If you have more than 7 steps, you must notify us before shipment, as additional fees will apply.
Please contact us to confirm if your ordered brand offer White Glove Delivery.
What happens if my address is undeliverable?
If the shipping carrier deems your address undeliverable, you may incur additional charges for alternative delivery methods.
Can I ship to a PO Box?
No, we do not ship to PO Boxes.
How can I track my order?
Tracking numbers will be provided via email 2-4 business days after your order is placed. Once you've been sent a tracking number, it can take an estimated 48 hours for tracking details appear.
Can I adjust my shipping address?
Yes, if your order has not yet been processed, you can change the shipping address without any additional fees. However, if the order is already in transit, shipping address cannot be changed.
What should I do if my package arrives damaged?
- If the box is visibly damaged, take photos, refuse the package, and note the damage on the Bill of Lading or Freight Bill. Then, email support@coolerforwine.com with the photos.
- If the box looks fine, inspect the product immediately. If there are damages, take photos and contact us within 24 hours. Damages reported after 24 hours will not be eligible for resolution.
What should I keep in case of returns or exchanges?
Keep the box, packaging, and pallet for all products in case a return or exchange is needed.
What is your return policy for damaged goods?
All returns must be in their original condition, including packaging, manuals, and accessories. Refunds will be processed after the warehouse inspects the returned items. Refunds are credited to the original payment method and may take up to 72 hours to reflect. See our Returns Policy here.
Do you ship internationally or to non-contiguous U.S. territories?
Free shipping applies to the 48 contiguous states. Free shipping offer does not apply and is not possible to Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, Nantucket, Martha's Vineyard, Friday Harbor, Orcas Island, or any other islands within the United States. Additionally, free shipping is not available for international destinations, including Canada. We will NOT honor returns for shipments outside of our normal shipping range. In rare cases, the freight carrier may refuse to ship to a location in which the customer will be granted a refund.
Please reach out to support@coolerforwine.com should you have any questions related to out of zone shipping.